Question 1

How does Simgen create the preview?

Accepted Answer

You upload a customer's photo and pick something from your catalogue. Simgen generates a photorealistic result using that exact photo, keeping the original lighting, angle and everything else in the frame unchanged.

Question 2

Do I need any design or photo-editing skills?

Accepted Answer

No. There's nothing to design. Upload the photo, pick the item, and the preview is generated automatically. Most people are comfortable using it within minutes.

Question 3

How accurate is the preview?

Accepted Answer

Previews are generated from the actual photo you provide and are meant to give a realistic sense of the result. They're illustrative rather than a guarantee, and real-world results can vary depending on factors outside Simgen's control.

Question 4

What kinds of businesses use Simgen?

Accepted Answer

Flooring and tiling, kitchens and bathrooms, landscaping and exteriors, and hair and skin clinics, among others. If your business involves showing a customer what something will look like before they commit, Simgen likely fits.

Question 5

What is the website widget?

Accepted Answer

A small piece of code you add to your own website. Visitors can upload their own photo, try your catalogue, and get a free preview. To keep the result, they leave their name and email, which becomes a lead in your dashboard.

Question 6

What happens to my customers' photos?

Accepted Answer

Photos are used to generate previews and stored as part of your workspace. If a website visitor generates a preview but never leaves their details, that photo is deleted automatically after 24 hours. See our privacy policy for the full details.

Question 7

Can I use my own logo and branding?

Accepted Answer

Yes, on Professional and above. Your logo and colours appear on every page a customer or website visitor sees.

Question 8

Is there a free trial, and can I cancel anytime?

Accepted Answer

Every paid plan includes a 14-day free trial. You can cancel at any time, and you'll keep access until the end of your current billing period.

Contact us.
Email hello@simgen.app and we will get back to you.

Frequently asked questions

Contact us. Email hello@simgen.app and we will get back to you.